Childcare Admin Services

Struggling with childcare admin?

Get your time back, with OWNA Accounts Administration. Let the OWNA experts manage your childcare admin across CCS, billing, family support & debt.

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Are you a provider, manager or administrator with too much on your plate when it comes to childcare admin?

Whether it’s navigating Child Care Subsidy (CCS), or ensuring prompt payments, the workload needed to manage your current families whilst trying to grow your enrolments is something that can be hard to juggle.

Luckily, you don’t have to do it alone.

OWNA currently helps over 100 services with their family accounts admin. By taking on the responsibility of administration tasks, we give you more time to focus on what matters to you.

With packages from just $99/wk, we’ve got budgets to suit all providers and organisations. Why not get in touch for a free, no-obligation chat?

Let OWNA manage your accounts for you.

Our team of CCS & family accounts experts can take care of your childcare admin, so you can focus on your centres.

Invoicing & Billing

We'll ensure invoices and payments are submitted on time.

Customer Support

We will support families with their own accounts helpdesk.

CCS

We'll look after CCS enrolments & session reports.

Family Accounts

We'll create, manage and close family accounts for you.

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Our Customers Love What We Do

Join hundreds of providers and directors who save 5hrs of admin every week using OWNA’s childcare admin services

" (OWNA Accounts Admin) streamlines our processes, and gives us access to fast and accurate knowledge and solutions. We can now have confidence in the accounts and invoices being issued to families."

"Assisting with QLD Kindy Funding has been an absolute blessing! Cannot thank you enough!"

"CCS Accounts Administration has been a great help, and it feels that there is someone to back you up."

What is OWNA Accounts Administration?

OWNA's team of childcare admin experts can take care of the boring stuff, whilst you get back to developing relationships with your children and families. We do:

Create, Manage & Close Family Accounts

OWNA will create family accounts for you. This involves linking caregivers to financial accounts, setting them up for debiting, and linking them to CCS enrolments (if applicable).

Our admin team will also manage the ongoing management of accounts, such as payments & customer support.

When families leave your service, OWNA will take charge of closing the family account, ensuring they reach a $0 balance.

Having a product expert managing family accounts in OWNA can ensure accounts are set up correctly, managed properly throughout the family's time at your service, and closed off correctly. No more extra time spent on admin!

Manage CCS, Including Enrolments

OWNA will manage the CCS enrolment process, in conjunction with the creation of family accounts. We will ensure enrolments are confirmed and set up correctly, to ensure your families receive the maximum subsidies they are entitled to.

Our team will manage the ongoing CCS Session Reports, by submitting these every week. We will go through and resolve any errors, and update any incorrect attendances or session reports.

CCS Payments will be monitored to ensure they have been received, and the team will review and resolve any instances where CCS has been retracted. In certain instances, and where legal to do so, we will waive the gap fee on the advice of the service.

There are many instances in which CCS can cause confusion for providers and administrators. As experience professionals in the Child Care Subsidy System, we can ensure greater transparency for yourself and your families, and a smoother experience for everyone involved.

Manage Invoices & Payments

OWNA will ensure invoices are sent to families at the correct times, and payments are made in a timely manner. We will do this by placing all parents on a billing cycle, and invoicing/debiting them per the service's requirements.

For an additional fee, we can also follow-up on rejected payments to keep on top of family debt and help your service.

Debt management is one of the biggest financial problems that many services face. Ensuring efficient invoicing & debiting processes is essential for the financial health of your business.

Provide Customer Support to Families

Whilst managing the family accounts, OWNA can also provide customer support to families.

We know that sometimes things change - mostly with CCS - and families need an answer as soon as possible. So instead of going to you, for you to then follow-up with us, OWNA provides customer support to families via email & helpdesk.

On top of this, our team also provides priority support to you as the service, for matters related to CCS and/or family accounts.

All of our team have come from the OWNA support team and have been trained extensively on the importance of providing high-quality customer support. You can be sure that your families will have an improved experience when dealing with our knowledgeable and professional administrators.