Last updated: May 2023
OWNA Corp Pty Ltd (ACN 613 387 474) (“OWNA” or “we” or “us”) operates a childcare management platform that connects childcare centres, operations, educators, and parents Australia-wide and delivers an all-in-one service including (without limitation):
At OWNA, we understand the importance of privacy and its security to you. We take privacy very seriously and are committed to dealing with Personal Information in accordance with the requirements of the Privacy Act 1988 (Cth), the Notifiable Data Breaches Scheme, the Australian Privacy Principles and any other applicable privacy legislation.
Collection and Storage of Personal Information and Data
We store your data securely on our servers and use industry-standard measures to protect it from unauthorised access, use and disclosure. We also limit access to your data to our authorised personnel who need it ensure the functionality of our Software. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
We may collect Personal Information in circumstances including:
Use of Personal Information
We use Personal Information about you or your child for the purpose it was provided or collected, including in the following ways:
All those with whom we interact have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive electronic marketing communications from us and/or selected third parties you should opt-out by clicking on the “unsubscribe” link in any email communications that we might send you. You acknowledge that some features of the Application may involve us providing through the Application recommendations or suggestions for goods, services or benefits that we offer.
We may use Personal Information for the purpose of marketing but only where such use complies with privacy legislation in effect in the relevant state/territory. We may, subject to legislative requirements, send occasional emails to you in relation to our current or future services. Any such emails will contain an unsubscribe link, enabling you to opt-out of these messages.
We take steps to regularly destroy data (being Personal Information and sensitive information) that does not need to be archived and to de-identify stored data where identification of a person is not reasonably required or necessary.
The data will be aggregated and rendered unidentifiable in order to:
Disclosure of Personal Information
We will not sell your Personal Information to anyone. We share your Personal Information outside our organisation for limited purposes, such as:
We may also disclose your Personal Information to third parties outside our organisation:
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your Personal Information, and use your Personal Information only for the purposes that we give it to them.
We may use your Personal Information in de-identified form (de-identification being a process by which a collection of data or information is altered to remove or obscure personal identifiers and personal information) to assist us in running our business. We may also provide, including by way of sale, de- identified information in aggregated form, to third parties. This de-identified and aggregated information may be used to:
When your Personal Information is included in de-identified, aggregated data, it is not possible to identify you or anything about you from that data.
Transborder Data Flows
OWNA’s head office is located in Australia as such the vast majority of Personal Information we handle is stored and hosted in Australia. All Personal Information relating to children on OWNA is hosted in Australia.
Some limited Personal Information may be provided to companies located in the USA who offer software as a service products that process content for inclusion on the Application (for example, conversion of images and videos to make them suitable for viewing online/ through a web browser). Those third parties located overseas are not permitted to (and are contractually obligated to not) access or use the Personal Information provided except for those limited purposes. We only choose reputable service providers and have agreements with such third parties that prevent them from using or disclosing to others the Personal Information we share with them, other than as is necessary to assist us.
While the information resides outside of the state/territory where you reside, it may be accessible to the local courts, law enforcement and national security authorities in a foreign jurisdiction.
Security of Personal Information
We take all reasonable steps to protect Personal Information, including through internal and external security, restricting access to Personal Information to those who have a need to know, maintaining technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security. We choose technology partners based on their security and privacy policies and practices.
Personal Information stored in our system is protected by electronic and procedural safeguards. We take reasonable precautions to protect Personal Information (and other content) from accidental loss and theft by storing it in secure data centres with off-site backups. Communication between users and our servers are encrypted using industry-standard security measures such as TLS 1.2 and SSL. The Application is protected by a secure password which a user may choose themselves. Users should never share their passwords. OWNA is not responsible for any loss of data or breach of privacy if a User shares their password with someone else. We do not store your password on our servers. OWNA takes all reasonable precautions to protect your Data. Because internet transmissions cannot be guaranteed to be 100% secure, you acknowledge and agree that you use the Service at your own risk.
In case of a breach of security safeguards, such as the loss of, unauthorised access to or unauthorised disclosure of Personal Information under OWNA's control, we will notify you and the appropriate federal authorities in Australia pursuant to our obligations under the Privacy Act, as well as notifying any other organisation that may reduce the risk or mitigate the harm from the breach.
Questions and concerns and access to/correction or updating of your Personal Information
You have a right to access the Personal Information we hold about you. To obtain a copy of the Personal Information we hold about you, to update it or to make a complaint about our handling, please write to us at:
The Privacy Officer
Suite 213, 29-31 Lexington Drive Bella Vista NSW 2153
or by email to: email@example.com
Please provide sufficient detail about the information in question to help us locate it. We will then use commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action within a reasonable time. If a fee is charged for such access we will advise you of the cost in advance.
We may collect statistical (non-personal) information about your use of the Website and Application to improve the features and overall experience for our Users. The information OWNA may collect includes statistical information such as pages accessed on the Website and Application, search terms, links that are clicked on, Website and Application visit times, browsers and operating systems, IP address, and cookies.
The Website does not currently recognize Do Not Track (DNT) signals sent by our users’ web browsers. However, we do not collect any of our users’ personally identifiable information pertaining to their activity over time and across other websites or online services.
In addition, third parties that have content embedded on the Website, such as videos or social media buttons, may set cookies on a user’s browser and/or obtain information about the fact that a web browser visited the OWNA website from a certain IP address.
Cancelling your Account
If your OWNA account terminates (for whatever reason), there may be limited access to your Personal Information. Any Content you have posted from your account may still be available to other people associated with a Child in your account. There may continue to be residual copies of such Content due to ongoing data back-up and archiving.
Right to be forgotten
In the event that you decide that you no longer want us to hold your Personal Information, you may notify us in writing of your desire for us to delete your Personal Information on record. We will use our best endeavours and comply with all legal requirements within a reasonable timeframe to delete your Personal Information, unless we are required by law to retain such information.
Retention of Data
Amendments to this Agreement
OWNA reserves the right to amend or replace this Agreement at any time, with or without notice to Users, by posting an updated version on the Website, which shall become effective immediately upon posting. In the event that an updated Agreement constitutes a material change to this Agreement, OWNA will make reasonable efforts to announce such change on the Website. Your continued use of the Service and/or Website following any amendment shall constitute your acceptance of any updated Agreement. If you do not agree to any updated Agreement, you must discontinue use of the Service and cancel your Account.
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Send us an email at firstname.lastname@example.org if you have any questions.
© 2021 Owna Corp Pty Ltd - ACN 613387474